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Daily Health Alerts

Daily Health Alerts Reduced Capacity Ticket Submissions by 98% | Enterprise Case Study

Enterprise IT health monitoring can feel like a constant game of whack-a-mole. By using Visual Storage Intelligence®, this company took control of their storage health and reduced user requests for storage space by over 98% in just one year.

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Problem: 24/7 Health Monitoring Didn’t Reduce Tickets

Staying on top of storage health was a constant battle for this company. On a daily basis, they were reacting to imminent problems or needs. These included issues that could be prevented more efficiently – if there was only more time.

For example, in just one year, the storage management team received 15,000 tickets from users requesting additional storage space. That’s approximately 41 capacity tickets per day!

Outcome: Saving Time AND Improving Storage Health

The team was initially hesitant to use Visual Storage Intelligence’s monitoring abilities. Although real-time monitoring was resulting in so many tickets, it felt like the safest option. It’s best to know about a problem as soon as it happens, right?

What they found surprised them. By replacing constant interruptions with once daily alerts, they could focus on fixing and preventing more problems than before. For example, instead of waiting for a user to run out of storage space, they took action before it was necessary thanks to alerts every time a device reached 80% capacity.

As for their worries? It turned out that data collected once daily was 99% similar to data collected every five minutes – proving that “real-time” monitoring was not necessary after all.


Impact: Capacity Tickets Reduced by 98%

After a year, the company found that user requests for storage space diminished from 15,000 to less than 100!

And that was just thanks to storage capacity alerts. In total, Visual Storage Intelligence monitors for over 100 industry-standard best practice alerts. Not only are these red-light and yellow-light alerts updated daily in the user dashboard, but they are also sent weekly directly to users’ inboxes.


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